A full-featured mobile app for Pick and Pack that runs on any iOS or Android device with features that include:
Fulfill includes Curbside Assist, a standalone, tier one customer support web interface. Filter real-time orders by user, store, loyalty card, order status, price and more. Get a granular view into notification flow with tracking on a per user and per order level. Add notes on each shopper record, update inventory and customer order need review states.
Fulfill learns from a history of inventory readings to assign a confidence level to the availability of every SKU at every store. Configure confidence thresholds to hide items that do not meet the set thresholds from product listings and search results. Items marked out of stock by associates via the Curbside Merchant Console are also automatically dropped from the product catalog until restock occurs.
Take control with role-based user authentication and assignment of employees to stores. Multi-store access controls and audit logs with event tracking. Training mode for onboarding new associates, and ability to set fulfillment type (pickup, delivery) on a per store basis.
Choose from algorithmic or retailer-defined substitutions for out of stock items. Handle price variance, cancellations, returns, reverse logistics, and more.
Verify age for restricted items, control verification or restriction
Provide both curbside pickup or on-demand delivery options to shoppers. Full integration with Postmates and Uber Delivery to notify associates when drivers are on approach. Store associates can walk out delivery and pickup orders with an identical operational process.
Live support for operations teams store associates by email and phone concurrent with your store hours of operation.